UK Bathrooms are one of the UK's largest premium branded e-commerce bathroom retailers, based in Ripon. Following a highly successful year, we are looking to recruit an After Sales Advisor to continue providing excellent customer service to our customers.
We have clear expansion goals, and this role is instrumental in ensuring that we can achieve these goals, in the safe knowledge that our customers are getting the best possible experience.
Your role will involve dealing with calls and emails from our customers, resolving any queries they may have after making the initial sale. You will need to be able to absorb technical information about our products and be passionate about resolving queries to provide an excellent customer experience. The queries will be varied from dealing with general questions and refunds to tackling technical questions around the products.
We’re looking for someone who has worked in a similar role previously. Someone who is cool, calm and collected with meticulous attention to detail, excellent communication skills and the ability to multitask. The role requires you to have good MS Office skills and confidence around using internal systems. You’ll naturally thrive in a fast-paced and demanding environment, whilst enjoying a very sociable office with light-hearted banter aplenty!
This is a full-time role based in Ripon and we offer a competitive salary and benefits.
We are an equal opportunities employer and look forward to receiving your application.